DOMESTIC ORDERS

We're business as usual for all Australian Orders.  We aim to ship all orders within 48 hours Monday through to Friday.  Please keep in mind that launches, restocks, sales and public holidays might extend shipping times.  Thank you for your patience.

All items are shipped via Australia post.

There are delays through the freight network due to COVID-19.

We ask all customers to please be patient and understand these freight delays are completely out of our control. 

We are still shipping parcels daily.  Once you have received a tracking number your parcel has been lodged with Australia Post.


Australia Post's tracking is very lagged and we will be unable to assist with delayed parcels unless they are over 7 days overdue, as delays are expected.

We are more than happy to assist you with tracking enquiries, however please be patient with us if there are any that we need to refer back to Australia Post for follow up.

We apologise in advance for any delays experienced and thank you for your patience and understanding during these unprecedented times!

For more information please refer to Australia Post's COVID-19 page HERE

INTERNATIONAL ORDERS

Australia Post expects MAJOR international delivery delays (some orders are taking up to 10 weeks) due to flight cancellations and government restrictions because of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. Due to COVID-19 Australia Post are not delivering to all countries.  Please check if there are known delivery service delays to your country BEFORE placing your order. 

By placing your order with us you acknowledge there are major delays  and agree to wait however long it may take for your order to be received.

Orders can not be cancelled, refunded, exchanged or replaced.

For further information please refer to Australia Post International Updates.

We thank you for your patience, understanding and support during this time - and encourage you to stay informed and stay healthy.

Australia 

$8.95 Tracked Standard Parcel Post.  

FREE STANDARD SHIPPING ON ORDERS OVER $75

$15.00 Tracked Express (On request)

To find out when your delivery should arrive CLICK HERE.  From Suburb Postcode is North Lakes 4509

 

New Zealand

$14.65 Tracked Standard 

 

United States + Canada

$19.00 Tracked Standard 

 

WE OFFER REGULAR PARCEL POST SHIPPING WITH NO SIGNATURE ON DELIVERY OR EXTRA COVER.

Ownership of packages once shipped transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from Australia Post along with your order from us, any shipping issues must be handled by Australia Post. Signature on Delivery and Extra Cover is available on request to add to any order and is recommended for any order you can't afford to lose.  If you choose not to buy Extra Cover and your purchase is lost or damaged by Australia Post, we cannot provide a refund.

 

Signature on Delivery

Captures a signature of the recipient once the item has been delivered.

Price

$2.95

 Extra Cover

Provides you with cover for the specified value of your item (up to $5,000) if your item is lost or damaged while being carried by Australia Post

Price

  • $1.50 per $100 of your item's value (or part thereof); and
  • You must add $2.95 for Signature on Delivery if your item is valued above $300.

In the case that your parcel is lost or damaged in transit; you are responsible to file the claim with Australia Post. We are not responsible for lost packages during transit.

International orders: We are not responsible for any customs fees you may incur or for delays because of customs. We have no way of knowing if you will incur a customs fee or not. If you do we are not responsible and you will not be reimbursed. We cannot track packages shipped internationally once it leaves Australia.